FAQ

How long does the shipping/delivery take?

The processing time for orders is 2-5 business days. Once the courier is already done loading your package on the plane, delivery time within the United States is approximately 7-20, and 10-25 days internationally. Please also take note that there are some unforeseen circumstances like customs delays that we are not able to control on our end and there are also some delays if there is an upcoming holiday season.

What should I do if the received item is damage?

We only replace items if they are defective or damaged. Buyers are required to provide photographic evidence of the product defects, Just let our customer support know about it and we will be more than happy to assist you through: support@ginigo.com.

Can I get replacement for the damaged item?

Yes, within 265 days upon placing an order. If the defect is valid, we will send another replacement to you.

How do I contact you?

If you have any questions that are not on this FAQ page, please email us at support@ginigo.com where we will promptly get back to you!